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Manager of Corporate Services - (6 month term)

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The Municipality has an opening for a Temporary Manager of Corporate Services for a 6-month term to cover a parental leave. Position to commence in October 2017 and will end on April 30, 2018.


REPORTS TO:                          Chief Administrative Officer

REVISION DATE:                     August 2017



Reporting to the Chief Administrative Officer, the Manager of Corporate Services is a senior team member accountable for providing programs and services that make Crowsnest Pass a great place to work and live.  The position provides professional leadership, support and strategic direction to the Corporate Services Department which includes Human Resources, Health and Safety, Communications, Document Management, Elections, and Freedom of Information and Protection of Privacy (FOIP).  



Human Resources

  • Identifies, develops, and implements a comprehensive portfolio of human resources services;
  • Reviews all HR services and practices regularly to ensure compliance with provincial and federal employment statutes and with current standards in the HR discipline;
  • Conducts administrative and disciplinary investigations as required;
  • Conducts full cycle recruitment activities: review applications, conduct prescreening interviews, perform reference and background checks for potential employees, interview and selection of candidates, prepare and send offer packages and complete rejection letters as applicable.
  • Conducts regular follow-up meetings with managers to determine the effectiveness of recruiting plans and implementation
  • Maintains good working relationships with the Union and Non-Unionized Employees, works to resolve issues, establishes good communication, works to resolve grievances and participates in collective bargaining;
  • Advises the Municipality on labour relations, Collective Agreement and statutory requirements to ensure compliance;
  • Keeps management informed of emerging trends in HR practices and makes recommendations as appropriate;
  • Implements learning and development programs in conjunction with department heads to ensure skill development, succession planning, and professional development.
  • Acts as benefits and pension administrator for the Municipality.

Health and Safety/Risk Management

  • Oversees the delivery of a health and safety/risk management program which includes training, orientation, and risk and hazard assessment;
  • Organizes meetings and acts as Co-Chair on the Joint Occupational Health and Safety Committee;
  • Develops and implements a system of health and safety training for all Employees.
  • Provides disability case management to injured employees re-entering the workplace.

Communications and Document Management

  • Provides oversight and support to the Document Management Program including development, implementation, and work flow process review;
  • Advises and provides interpretation for the Freedom of Information and Protection of Privacy Act (FOIP);
  • Processes all Freedom on Information requests in compliance with the FOIP Act;
  • Oversees and develops communication initiatives for the municipality including the website, newsletter, and press releases;
  • Acts as Public Information Officer during emergency events


  • Oversees, plans and conducts Municipal Elections and By-Elections either by overseeing the Returning Officer or acting as Returning Officer as per Council’s direction.
  • Ensures statutory compliance and reporting in accordance with the Local Authorities Elections Act.


  • Assists and strategically supports the Chief Administrative Officer and Administrative Team in all matters relating to the operations of the Municipality in accordance with legislation and established policies and practices.
  • Responsible to build and foster lasting relationships with other departments, key business partners, and government agencies.
  • Prepares and presents agenda reports and professional recommendations for the consideration of Municipal Council.
  • Participates in Strategic Planning for the Municipality.

Other Functions

  • Assists the Director of Finance with preparation of the Corporate Services budget.
  • Oversees and empowers front end staff to provide exceptional customer service function at the Municipal Office.  



  • Integrity and Trust – Seen as a direct, truthful individual; widely trusted and adheres to a strong set of core values and ethics.
  • Strong Leadership Skills – Provides leadership while giving guidance and support.  Mentors and is a positive role model who has the ability to communicate potential opportunities to departments while empowering staff and incorporating the views of others.
  • Management Skills:  A proven record of being able to motivate, plan, direct and evaluate people and activities of a broad based municipal organization.  The ability to manage effectively while maintaining a friendly approachable attitude.
  • Conflict Resolution: A consensus builder with a proven ability of positively engaging people from diverse or polarized positions in problem-solving.  Able to develop proactive solutions through the use of interest based negotiations demonstrating strong conflict resolution skills.
  • Strong Interpersonal Skills – Works cooperatively with others; uses diplomacy and tact to diffuse tense situations; makes people feel important and valued.
  • Action Oriented – Can be counted on to get things done; energetic; makes good decisions in a timely manner.
  • Composure – Cool under pressure; can handle stress; is a settling influence in a crisis.
  • Planning & Organizing – Effective planner and project manager; uses resources effectively and efficiently; sets clear expectations; designs practical processes and procedures.
  • Communication Skills – A clear, concise and positive communicator who is able to build trust through presenting ideas clearly while effectively listening to others.  Demonstrates a strong ability to work effectively within a public sector environment and is politically astute.
  • Problem Solving Skills – Uses rigorous logic and methods to investigate and solve problems; excellent at analysis; looks beyond the obvious; able to develop practical and innovative solutions.
  • Strong Emotional Intelligence – A compassionate and empathic human resources practitioner with the ability to interpret other people to guide behavior and handle difficult situations judiciously.



The position requires the following minimum qualifications:

  • Minimum of two-years post-secondary education from an accredited college or a university in human resources, management, public administration or a related discipline. A four-year baccalaureate degree from an accredited university is preferred.
  • A minimum of three years of experience in human resources or corporate services is required, preferably in a Municipal and supervisory context. Relevant experience in a corporate, professional services, or nonprofit organization may be considered a substitute depending on educational and professional certification achievements.
  • Management experience in a unionized environment.
  • Excellent, in-depth knowledge of the Municipal Government Act, Freedom of Information and Protection of Privacy Act, Employment Standards, Alberta Human Rights Act, Alberta Labour Code, and the Local Authorities Election Act.

The following would be considered an asset:

  • Completion or substantial progress towards a relevant professional designation would be a significant asset; particularly, human resources (CPHR) and/or Certified Local Government Management (CLGM).


Apply before August 23, 2017 at 4:30 pm via email to:

Kristin Ivey, Manager of Corporate Services

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Employer Contact
Kristin Ivey
Additional Job Information
Salary Range:
Applications Taken Until:
August 23, 2017

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